Our Technology

Using Technology to Enhance Processes, Improve Results

Understanding and investing in the very latest technology is one of the three key ingredients in our formula for mutual success: the right combination of people, process and technology.

We have been investing heavily in technology integration. Through active participation in standards organizations such as MISMO, we have developed several tools that make the ordering, status, document downloading, and communication processes more effective and easier for our customers. We have forged partnerships with all the major loan origination system developers to ensure that our customers have easy-to-use interfaces into our system without having to leave their systems to fire up a browser - we are embedded in their systems for ease of use and maximum efficiency.

Technologically driven process

To ensure a repeatable and dependable service experience for our customers we have built processes that are measured and optimized for performance and quality. From the beginning of the order through the disbursement of your loan we don't leave anything to chance. Our processing system integrates phone, web, email, and order data into a highly measured pipeline. We know when something is going wrong or when something is at risk and take steps to resolve the issue before it becomes a problem.

Customer Web Portal

We have developed a very unique interface to provide our customers access into our systems. The same data that drives our processing system is available through our Web Portal. When you ask for a change from our MessageQ communication tool, you are actually logging that request directly into the same system that your dedicated service team uses to manage your order. Your request is time-stamped and measured to ensure you a timely and accurate response. This is real time communication and works best when we are embedded in the LOS. We invite you to learn how our web tools can save you time and effort and keep you up to date with the status of your title orders. The more you know the better we can serve you.

Investment in long-term technology excellence

Our investment in technology starts with the people we hire to architect and develop the solutions, which make our processes simple and accurate. Our staff is built from people who understand the entire loan process. It is with this knowledge that we can then develop tools that add value to our customers. We use cutting edge technology and are committed to providing the stability and security necessary to handle sensitive loan data. Our infrastructure has been built from the "ground up" to be fault-tolerant and highly available, which means that our systems are up and running when you need them.