Solutions using technology, action, innovation, and a get-it-done-right attitude.
When the request was to close more loans faster…Equity listened. Just as tools are essential to a craft, technology is vital to productivity. Equity National uses a top-rated technology that has streamlined internal processes and reduced the necessity for redundant quality control checkpoints. Our increased efficiencies internally conveyed externally to our client, and resulted in shortened cycle times and more closed loans. …Equity delivered.
When a client shared their interest in getting customer feedback ...Equity listened. We responded to this reqest with another innovation called E3// CSAT [Customer Satisfaction Survey]. This customized solution catches and records realtime customer satisfaction data which is shared with our team members and with our clients. ...Equity delivered.
When the request was to help a client to increase productivity…Equity listened. Businesses remain open later than 5 PM, and employees work varying shifts. Equity National responded by extending hours of operation to accommodate them; implementing smartphones for CRM accessibility 24/7. The result was increased productivity across the board. …Equity delivered.
Similarly, when our clients asked for an easier way to quote fees on the spot …Equity listened. Our proprietary E3// Fee Calculator is customized tool uploaded with our clients’ specific fees and made available to their origination teams, so they can quickly provide relevant estimates to their prospective borrowers. By offering such responsive service, originators can take more qualified 1003s –thus increasing effectiveness and credibility. …Equity delivered.
Call 800/ 2 EQUITY to learn more about our E3// Fee Calculator.
Technology that supports innovation
At Equity National, we believe that technology is at its most effective when it is designed to support and enhance the business process. Instead of building our process around a technology solution, Equity National continually invests in its technical infrastructure to support the changes required by the business process.
Whether streamlining internal processes or providing exciting new tools to our clients, or working to create closer integrations with our partners, Equity National leverages a mix of both proven and cutting edge technologies to deliver the best solution today, with a mind towards the needs of tomorrow.
Our increased efficiencies and dedication to our process result in shortened cycle times, quicker access to information, and more closed loans.
1. Robust infrastructure: In order to protect our clients in the case of catastrophe, we’ve established redundancies and disaster recovery plans that provide you with unsurpassed security.
We operate from mirrored site offices in East Providence, Rhode Island and Jacksonville, Florida. The redundant systems are capable of resuming all production and customer service functions (electronic communications and recordkeeping, phone and fax) within minutes in case of disaster of any kind.
Furthermore, we host our technology with Computer Sciences Corporation (CSC), the largest hosting company in the world, serving more than 150 countries and more than 92,000 employees worldwide. CSC’s data centers are SAS-70 Type II certified, ISO 9000 certified, and are compliant with both the Gramm-Leach-Bliley Act and the Sarbanes-Oxley Act.
2. Business/Process Support/Innovation: Our technology acts in support of business process solutions which allow clients and internal staff to streamline processes: EN's secure web-based system provides client originators with updated loan status from file open through disbursement and delivery of funds. With 24/7 access to real-time data, your origination and processing teams can easily access reports, download loan documents, and track disbursements. Resulting in…
• …improved service. That means happier more informed borrowers, which translates to more closed loans, increased profit margin, and lots of referrals.
• …faster processed loans. Because loans are processed more quickly, our clients save time, valuable resources, and money which can then be redirected to loan generating activities.
• …self-management of pipelines. By creating a self-help system, Loan Officer’s and production staff are able to forecast, plan, and evaluate opportunities for growth.
3. Integrations: Flexibility is the key to maximizing the potential of any partnership. EN's infrastructure and systems are designed to support our dynamic business process, and that flexibility carries over to integrations with our strategic partners.
4. Customer Tools and Solutions: We offer, à la carte tools, like the E3// Fee Calculator, that are adaptable so we can create what you need for your processing and origination teams when you need them. And all Equity National technologies meet or exceed industry standards for privacy protection. The bottom line is our ability to help you increase return on investment for your settlement services dollars.