At Equity National, we make an up-front and ongoing investment of time and resources in our clients through the E3// On-Boarding Process. This tested program creates open rapport and an atmosphere of trust and mutual respect. Using a disciplined approach with documentable activities based on process, workflow, and technology, our On-Boarding Process ensures that—from order #1 forward. Your orders are processed smoothly, promptly and correctly.

Through the establishment and documentation of your process, Equity National demonstrates it commitment to you. Once on-boarded, your account is transitioned to a handpicked Client Relations Team who manages your day-to-day activity. This person oversees each and every order –open to close. Our business is about understanding your business, helping you to proactively improve to maximize efficiencies. We will not promise perfection, that’s impossible. What is possible; however, is an unwavering level of commitment to the fine-tuning of ongoing processes to achieve the highest level of cooperation between teams.

Delivering Better Quality Service

Our E3// ASLA [‘Adaptive’ Service Level Agreement] goes beyond the standard to transform the usual into the extraordinary. We persistently seek ways to improve upon what we do and how we deliver our products and services. Through that search, we learned that increasing efficiencies in our own performance results in an innovative approach to the typical static Service Level Agreement. The E3// ASLA is our commitment to the delivery of our services; a starting point from which we build and grow. We vow to continually monitor and improve performance standards, and in effect, ‘raise the bar’ on ourselves.