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LENDGINEERINGSMLENDGINEERINGSM is our unique, systematic approach to analyzing lending processes and improving upon them in order to provide a competitive advantage to our customers. We developed this methodology over several years as we transformed ourselves from a functional, silo-based organization into an agile, customer-centric organization. Once we refined this competency of process improvement, we offered our findings to our lender customers and quickly found that it was a powerful way of helping them create a competitive advantage. The LENDGINEERINGSM methodology is applied by our Six Sigma Business Process LendgineersSM in order to create custom solutions to our lender partner's unique challenges. The LENDGINEERINGSM Process To develop customized lending solutions, we follow these steps: 1. Needs Analysis: The Equity National team performs several brainstorming sessions with all key stakeholders of the lending process (LOs, processors, management, etc.) in order to draw out any gaps, inefficiencies, or pains experienced with the current process. 2. Discovery: An Equity National Business Process LendgineerSM maps out the current process and highlights areas for improvement as identified in the Needs Analysis. 3. Solution Design: In this step an improved process is presented with a detailed process map of both the lender's operations and Equity National's responsibilities to support the new process. If applicable, any specific integration into the Lender's loan origination system is designed to support the process. 4. Pilot: The new process is implemented into a controlled production environment, where it is monitored for effectiveness. If necessary, further improvements are identified and implemented. 5. Roll-out: After a successful pilot, the process is ready to roll out to a larger segment of the lender's operation. Measurements are put in place to monitor the ongoing performance of the new process. 6. Results: a dashboard is created which shows the lender the performance of the new process to ensure the results defined in the solution phase are now being met. This diligently measured process can now be analyzed on a regular basis for continuous improvement.
Excerpt from a sample Process Map
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