Custom Solutions

Yet another reason why we are A Different Kind of Title Company

At Equity National, we build a competitive advantage for our customers through a highly customized, high-quality and on-time service process that integrates fully with your LOS and is backed by service guarantees - we make it easier for you to close more loans.

Our recipe for success stems from the combination of three key ingredients: our extraordinary people, our process management competency and our state-of-the-art technologies. These elements work together to create fully integrated, truly customized service solutions. Not only does it produce a superior 'borrower experience,' but also a far more efficient lending process which reduces operating expense and frees up production or sales capacity. This allows our customers to invest the added time-savings in improving customer service and prospecting for new customers.

We document your workflow first

We start with a 'business process audit', which fully documents the workflow of the lending and settlement (title and closing) processes. With the help of our Six Sigma certified Business Process Lendgineers^SM, we work to streamline the processes and find ways to enhance and improve the service experience. We then integrate our best-in-class technology with the LOS to make it easy to do business. The end result is an Agile Service Level Agreement (ASLA) which establishes measurable goals and customer satisfaction metrics to ensure continuous improvement. This ASLA also acts as a no-surprises guarantee.

Please see our Case Studies section for several examples of customer success stories resulting from our custom solutions services.