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Future ServicesWe could not be a different kind of title company without a company-wide commitment to innovations and an ability to implement them. We call it our own little Innovation Factory. Bright people create bright ideas, and our unique process moves and shapes them into service enhancements or competitive advantages for us or our customers. Our innovations in applying the lean cell model to the service industry along with our real-time customer satisfaction measures have led the way. We have also innovated in applying technology through the development of our secure online closing experience. And more recently, we have taken our business process competency out to share with out customers. Our innovation factory is working on new approaches in appraisals; title agent back office operations; and electronic closings, and we expect to launch new initiatives in 2007 on these and other innovations in service delivery.
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